Health & safety guidelines
Vaccines
During your first grooming visit we ask to see the expiration dates for your pups rabies, bordatella and parvo vaccines. Also please provide updated vaccines whenever you take your pup to get them updated. (We make exceptions depending on age or health conditions, a la carte services are exempt).
Late Policy
Our time is precious and valuable. We ask our clients to please arrive on time. After 30 minutes from your original appointment time we will automatically cancel and no show your appointment. A late fee charge of $15 may be added if we take you in past the 20 minute mark. If you are running late please let us know. We understand that things come up, just shoot us a message or give us a call.
Cancellation
We would highly appreciate if you cancelled the day before your appointment. We are very lenient but if we notice a pattern on last minute cancellations we may charge a deposit moving forward or cancellation fee of $15.
Pick up time
Please pick up your pup within an hour after we have given a call with an estimated time on when they’ll be ready. We unfortunately are not a boarding facility and have very limited kennel space. There may be a kennel fee charge if your pup is left for an extended amount of time or overnight. We get it, things come up just let us know!!